Your tasks
Support Customer Onboarding and Adoption: Assist in seamless customer onboarding and adoption, ensuring customers derive maximum value from our product.
Customer Relationship Support: Aid in building and maintaining relationships with new and existing (enterprise) clients.
Customer training input: Support further development & implementation of our customer-facing, AI-enabled products executing (semi)-automated user trainings for our complex game theory & AI-based SaaS product.
Ad-hoc Customer Support: Assist our customers with any queries which may arise via support portal, email, phone and video call.
Admin: Create and maintain comprehensive documentation, including knowledge base articles, FAQs and guides, to assist customers in utilizing our platform effectively.
Team Collaboration: Work closely with other customer success team members as well as sales, marketing & product teams to ensure a unified approach to achieving value for our customers.