Your tasks
nnamu, a pioneering B2B SaaS startup, is redefining negotiation and strategy through its proprietary, AI software. At the heart of our mission lies the principle of "AI over Headcount," a testament to our commitment to leveraging technology to streamline operations and enhance customer engagement. As we continue to grow, we are seeking a seasoned Director of Customer Success to lead the development and execution of our customer success strategy. This role is pivotal in driving revenue growth through a value-based business model, emphasizing the importance of customer onboarding, adoption, and user training without deviating from our standardized product offering.
Customer Success Foundation: Establish and continuously improve the customer success function to ensure effective customer onboarding, adoption, and training processes.
People Management: Lead and expand the customer success team, fostering a culture of excellence, accountability, and continuous improvement.
Process Development: Design and implement scalable processes and best practices to maximize efficiency and effectiveness within the customer success domain.
Customer Onboarding and Adoption: Develop strategies and frameworks for seamless customer onboarding and adoption, ensuring customers derive maximum value from our product.
User Training: Oversee the creation and delivery of comprehensive training programs to enhance user proficiency and engagement with our AI software.
Automation of Customer Success: In alignment with nnamu's principle of "AI over Headcount," drive the automation of customer success processes to enhance efficiency and customer satisfaction.
Revenue Growth: Directly contribute to the company's revenue growth by nurturing and expanding customer relationships through strategic engagement and value realization.
Standardization Advocacy: Uphold and communicate the importance of our standardized product offering, demonstrating resilience and assertiveness in negotiations with customers seeking customization.
Enterprise Client Management: Maintain high-level interactions with large enterprise clients, ensuring professional and effective communication that aligns with our strategic objectives.