ERGO is one of the major insurance groups in Germany and Europe. Worldwide, the group is represented in over 30 countries and concentrates on Europe and Asia. ERGO offers a comprehensive spectrum of insurance, provision, and services. In its home market of Germany, ERGO ranks among the leading providers across all segments. About 46,000 people work for the group, either as salaried employees or as full-time self-employed sales representatives. In 2013, ERGO recorded a premium income of 18 billion euros and paid out benefits to customers amounting to 17 billion euros. Our customers determine our actions. ERGO is strictly geared towards the wishes and needs of its customers and intends to constantly improve further in close dialogue with consumers. We are implementing our claim “to insure is to understand” in the form of offering needs-based advice which understands and picks up on customers’ personal concerns, in addition to communicating in a clear and understandable way.
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