26WD99070

Digital Workplace Services Specialist (Site Support)

About the Role

We are looking for a highly motivated Digital Workplace Services Specialist to provide exceptional on-site technical support and deliver a seamless workplace technology experience.

In this role, you will act as the face of IT, supporting employees across office and hybrid environments, ensuring maximum uptime, and driving a high standard of customer experience. You will work closely with global IT teams while delivering hands-on support, contributing to projects, and maintaining office technology environments.

Key Responsibilities:

End-User Support

• Provide day-to-day on-site technical support for desktops, laptops, mobile devices, and office technology
• Install, configure, and troubleshoot hardware and software across Windows, Mac, and mobile platforms
• Diagnose and resolve technical issues promptly, ensuring minimal disruption to users
• Deliver end-user guidance and training where required to improve user productivity

Executive (VIP) Support

• Provide high-touch, “white glove” support to executives and senior stakeholders
• Ensure readiness of executive technology, meetings, and key business events
• Respond rapidly to critical issues with a high level of professionalism and discretion

Workplace & Office Technology

• Ensure meeting rooms and collaboration spaces are fully operational and well-maintained
• Support collaboration tools and associated technologies (e.g. conferencing systems)
• Maintain and support infrastructure areas such as IDF/MDF rooms in partnership with network teams

Asset & Lifecycle Management

• Manage hardware lifecycle activities including provisioning, shipping, receiving, and asset tracking
• Maintain accurate asset records and ensure compliance with internal processes
• Administer deployment of equipment and software solutions across the business

Projects & Continuous Improvement

• Support and participate in local and global IT projects (e.g. device rollouts, office upgrades)
• Collaborate with infrastructure, network, and collaboration teams to deliver solutions
• Contribute to process improvements and knowledge documentation

Service Delivery & Collaboration

• Act as a key liaison between IT and business stakeholders
• Manage and prioritise workload effectively, ensuring SLA targets are consistently met
• Deliver a high standard of customer service and maintain strong user relationships
• Work collaboratively across IT teams to ensure efficient request handling and resolution

Required Skills & Experience

• Proven experience (typically 3+ years) in IT support within a complex environment
• Strong troubleshooting skills across hardware, software, and operating systems
• Hands-on experience supporting:
  • Windows 10/11 and macOS environments
  • Microsoft 365 and collaboration tools
  • Mobile devices and workplace technologies
• Familiarity with device deployment tools (e.g. Autopilot, JAMF) and identity services (e.g. Active Directory)
• Experience using IT service management tools (e.g. ServiceNow, Wolken)
• Strong customer service mindset with the ability to communicate effectively at all levels
• Ability to prioritise tasks, multi-task, and work independently in a fast-paced environment

Preferred Qualifications

• Experience supporting collaboration tools and meeting room technologies (e.g. Zoom Rooms, Teams Rooms, HP/Poly Conference Equipment)
• Knowledge of asset management and lifecycle processes
• Relevant certifications (e.g. CompTIA A+, HDI, Microsoft MCP)
• Post-secondary education in IT or related field (or equivalent experience)

What Success Looks Like

• Delivers fast, reliable support with minimal disruption to users
• Builds strong relationships and trust with employees and stakeholders
• Maintains high standards across workplace technology and environments
• Contributes to continuous improvement and project delivery
• Acts as a proactive, dependable partner within IT

Working Environment

• Primarily on-site role, supporting office-based employees and facilities
• Involves occasional travel to support regional sites (as required)

• • Requires flexibility to support business-critical needs and events

What you’ll do

• Provide on-site technical support for hardware, software, and workplace technology
• Deliver high-touch “white glove” support to executives
• Support meeting rooms and collaboration tools to ensure smooth operations
• Manage device lifecycle (provisioning, deployment, asset tracking)
• Troubleshoot issues quickly and maintain high service standards
• Partner with IT teams on projects and continuous improvement initiatives

What you’ll bring

• 3+ years’ experience in IT support within a fast-paced environment
• Strong Windows & Mac troubleshooting skills
• Experience with Microsoft 365, device deployment (Autopilot/JAMF), and service tools
• Excellent customer service and communication skills
• Ability to prioritise and work effectively on-site

📍 On-site role with occasional travel as required

If you enjoy solving problems, working closely with users, and being at the centre of workplace technology, we’d love to hear from you.

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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