Position Overview

The Autodesk Water Infrastructure Renewals Sales Executive role focus is to successfully manage renewals for small and medium-sized businesses by driving retention and product expansion. We do this by helping our customers successfully utilize their Autodesk Water Infrastructure software so they can derive the maximum benefit from their Autodesk investment and... come back for more!

The role will partner with the Sales team on account and territory planning and provide customer health leadership, handle escalations on at-risk customers, strategize renewals Initiatives, and be a resource on how best to leverage customer resources.

Responsibilities

• Promote overall customer satisfaction, retention, and renewals Identify new opportunities to position long term subscriptions for qualified customers

• Promote overall customer satisfaction, retention, and renewals

• Drive customer renewals by engaging customers to drive usage and adoption of our solutions in the onboard, adopt and renew space so they derive maximum value from their investment in Autodesk Solutions

• Identify new opportunities to position long term subscriptions for qualified customers

• Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success

• Identifying opportunities to expand relationships, up-selling/cross-selling new products

• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Autodesk solutions and associated business benefits to address their needs

• Recognize "at-risk” customers and work with cross-functional teams to help establish a path towards success to avoid customer churn

• Document all customer activity in Salesforce and other CRM tools required

• Deliver accurate forecasts weekly to ensure our success against plans and targets

• Requires an elevated level of influence over the customer lifecycle through renewal

• Travel may be required in the role and attendance is mandatory at corporate, regional and local customer as directed by your manager

Minimum Qualifications

• 3+ years in customer success, renewals, or inside sales within a SaaS or software organization

• Proven track record of hitting or exceeding performance metrics

• Proficiency with CRM systems (Salesforce preferred) and outreach tools

Preferred Qualifications

• Previous experience in a software (SaaS) sales, renewals or customer success position

• Enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers

• Experience working in dynamic, high-volume environments with cross-functional teams

• Skilled in managing complex customer relationships

• Demonstrated ability to drive retention and identify expansion opportunity, in a consultative sales setting

• Strong interpersonal and emotional intelligence skills with a passion for customer advocacy

• Self-starter with a results-oriented mindset and ability to work independently

• Comfortable working in evolving environments, including during or post company acquisitions

• Understanding of channel partner ecosystems and indirect sales models

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