Customer Success Manager - Enterprise (German speaker)
Autodesk
Job Requisition ID #
Position Overview
Do you have a customer first mindset? Do you thrive on change?
By joining Autodesk's Customer Success team in Barcelona, you will play a crucial role in driving the long-term success of our customers with Enterprise Business Agreements (EBAs). This position allows you to work closely with industry leaders and leverage cutting-edge Autodesk solutions to solve real-world business challenges. The role's dynamic nature offers continuous learning and growth, ensuring you stay at the forefront of industry trends and innovations.
This is an exciting opportunity to unequivocally influence the success of our customers and Autodesk.
This hybrid position is based in Barcelona and reports into the Manager Enterprise Customer Success.
Real Customer Success comes from the heart. The foundation of our culture is Customer First!
Acting as the single point of contact for Autodesk and key customer stakeholder within EBA accounts, you drive post-sale account management and customer relationship development while ensuring proper onboardings and coordinating support to maximize a customer’s return on investment in Autodesk solutions.
If you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with – Let’s talk!
Responsibilities
Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
Establish measurable criteria for success and assist in building organizational alignment
Develop and maintain a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
Collaborate with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required
Become established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise
Create and coordinate account documentation including reports, proposals, business assessments, and recommendations
Develop and maintain close relationships with key management sponsors within a select group of names accounts (from key users to CXO)
Accountable for post-sale account management and driving account growth strategy with wider account team members (Sales, Delivery, Business Strategy & Marketing, Product Development Group)
Minimum qualifications
business fluency in German and English
2-3 years in leading customer-facing organizations
Strong empathy for customers AND growth mindset
You want to help and serve our customers: They win, so you win.
You’re driven: No one needs to push you to excel - it’s just who you are
Eager to learn, adapt and perfect your work - you seek out help and put it to good use
Ability to manage influence through persuasion, negotiation, and consensus building
Deep understanding of value drivers in recurring revenue business models
Strong financial acumen including analytical and process-oriented mindset
Enthusiastic and creative leader with the ability to inspire others
Excellent communication and presentation skills
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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