Position Overview

We are seeking one dedicated Credit and Collections Analyst to join our Finance team. You will evaluate the creditworthiness of our customers and potential customers, ensuring the timely collection of outstanding payments, and managing a portfolio of accounts with past-due balances. Your expertise in financial analysis and credit evaluation will help make informed decisions related to extending credit for the purchase of our products and services. Additionally, you will collaborate with multiple teams to resolve payment issues and maintain positive business relationships with our clients.

You will report to the Senior EMEA Manager. We offer hybrid working for our employees which will see you will work in our Krakow office 2-3
days a week.

Responsibilities

• Conduct thorough financial research using various sources to assess the creditworthiness of our customers and potential customers

• Investigate and address any inconsistencies or concerns in credit applications, reaching out to applicants for additional information when necessary

• Utilize our credit matrix and established processes to determine creditworthiness and document all approved or disapproved credit decisions

• Analyse marginal credit applications and escalate them to regional credit management for further evaluation

• Manage a portfolio of accounts with overdue payments, contacting customers to resolve outstanding balances and gather information about their financial situation

• Maintain ongoing appraisal and analysis of account activity and payment status, recommending further action, such as involving third-party collections or suggesting account write-offs

• Negotiate with customers facing financial constraints to secure commitments for prompt payment

• Collaborate with our Sales and Operations to address and resolve customer issues affecting payments

• Conduct weekly meetings with department management to review the portfolio's performance and discuss strategies

• Represent us and the department in interactions with internal and external auditors, providing necessary documentation and status updates on accounts under review

• Understand and implement the necessary requirements for converting invoices to cash in EMEA emerging markets

• Provide support to our clients in local languages and demonstrate cultural awareness and understanding of local market conditions

• Manage customer withholding tax deliverables

• Participate in negotiating security, such as bank guarantees, with customers

Minimum Qualifications

• 4 year degree preferred.

• Fluent in English and German

• At least 4 years of Credit/Collections experience for the Senior analyst role (preferably in a multinational company), managing eight figures of cash on a quarterly basis

• At least 2 years experience for the analyst role

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