Overview:

We are seeking an experienced and passionate Senior Customer Success Manager to join our dynamic team. As the Senior Customer Success Manager, you will be a pivotal link between our company and our valued clients, ensuring their success in deploying Aleph Alpha’s software by maximizing the value they receive from our solutions.

Your responsibilities:

• Build and maintain strong, long-lasting relationships with our clients, becoming a trusted advisor and advocate for their needs.

• Onboard new clients effectively, guiding them through the implementation process and ensuring a smooth transition to our solutions.

• Support customers during the solution deployment and activation process. Be the first contact to our customers for their project plans, execution steps and desired business value definition.

• Understand clients' business objectives and tailor our solutions to meet their specific needs, providing ongoing guidance and support.

• Proactively drive customer retention through identification of opportunities for clients to optimize and expand their use of our products and services.

• Serve as the primary point of contact for client inquiries, issues, and escalations, working closely with internal teams to address and resolve them in a timely manner.

• Develop and deliver regular reports and presentations to clients, showcasing the value and impact of our solutions on their business goals.

• Collaborate with the sales and product development teams to relay client feedback and contribute to the enhancement of our AI offerings.

Your profile:

• Proven experience in a customer-facing role, preferably as a Customer Success Manager or similar position within the tech industry.

• Experience in managing complex customer projects with large high-touch and tech-touch customers.

• Strong understanding of artificial intelligence and data engineering concepts and applications.

• Exceptional communication, interpersonal, and negotiation skills.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

• Demonstrated track record of driving customer success and satisfaction.

• Fluency in English and German are required.